Frequently Asked Questions

Find answers to common questions about our services, features, and policies

General

Basic information about our platform

Account

Managing your account and profile

Billing

Payment and subscription information

Support

Technical support and troubleshooting

General Questions

What is this platform about?
Our platform is a comprehensive real estate solution that connects property buyers, sellers, and agents. We provide tools for property listing, searching, and managing real estate transactions with advanced features and user-friendly interface.
How do I get started?
Getting started is easy! Simply create an account by clicking the "Register" button, verify your email address, and complete your profile. Once registered, you can start browsing properties, submit requests, and access all platform features.
Is the platform free to use?
Basic features are free for all users. However, we offer premium subscriptions with advanced features like priority listings, detailed analytics, and enhanced support. Check our pricing page for more details about subscription plans.

Account Management

How do I create an account?
Click on "Login/Register" in the navigation menu, fill out the registration form with your details, and verify your email address. Your account will be activated immediately after email verification.
How can I update my profile information?
After logging in, go to "My Account" and select "Profile". You can update your personal information, contact details, and preferences. Don't forget to save your changes.
I forgot my password. How do I reset it?
On the login page, click "Forgot Password", enter your email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password.

Billing & Subscriptions

What payment methods do you accept?
We accept bank transfers, UPI payments, and digital wallets. For subscription payments, you can transfer the amount to our bank account and upload the payment screenshot for verification.
How long does it take to activate my subscription?
Once you submit your payment proof, our team reviews it within 24 hours. You'll receive an email confirmation when your subscription is activated, and you can start using premium features immediately.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time. Contact our support team with your cancellation request. Your subscription will remain active until the end of your current billing period.

Support & Troubleshooting

How do I contact customer support?
You can reach our support team through the contact form on our website, email us directly, or use the live chat feature if available. We respond to all inquiries within 24 hours.
What should I do if I encounter technical issues?
First, try refreshing the page or clearing your browser cache. If the issue persists, contact our support team with details about the problem, including your browser type and any error messages you see.
Do you offer training or tutorials?
Yes, we provide comprehensive tutorials and guides in our help center. Premium subscribers also get access to video tutorials and one-on-one training sessions with our experts.

Still have questions?

Can't find the answer you're looking for? Please chat with our friendly team.

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